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No reason for any complaint. Communication and service from Clean Cruising Staff could not be faulted."
- Mike B

Why Clean Cruising?

  • Family owned & operated
  • Australian based team
  • Same consultant from start to finish
  • Free printed documentation and ticket wallet
  • Combine with flights, hotels, insurance and save
  • Flexible payment options including interest free finance and layby

Crystal Serenity has an overall score of 4 out of 5
based on 2 guests we surveyed after their cruise.

Category Overall Cabin Dining Entertainment Service
Average rating

4

3.5

4.5

4.5

5

Browse all Crystal Serenity cruise reviews and ratings below.

Reviewed by Overall Cabin Dining Entertainment Service
Ian N
26 May 2017
Christine S
17 Apr 2016
Crystal Serenity — Ship Review Rating: 4 out of 5 based on 2 ratings.
Crystal Serenity

Crystal Cruises

Ship facts

Star rating: Crystal Serenity star rating
Maiden voyage: 2003
Number of decks: 9
Tonnage: 68870
Cabins: 490
Passenger capacity: 980
Number of crew: 650

What's onboard? ▼

  • Staterooms all ocean view
  • All inclusive of drinks, gratuities, Wi-Fi (60 min/day)
  • Themed cruises
  • Shuttles to town complimentary
  • Butlers & Concierges (higher suites)
  • Boutique, photo shops
  • Pre-, Post-cruise tours
  • COMPLIMENTARY DINING
  • Waterside Dining Room, open seating, all meals
  • Kosher meals (order 90 days ahead)
  • Churrascaria Brazilian steakhouse by night
  • Marketplace indoor/outdoor by day
  • COVER CHARGE DINING
  • By reservation: First specialty meal complimentary
  • Umi Uma & Sushi Bar (Japanese-Peruvian; dinner, reservations
  • Prego (Northern Italian; dinner, reservations)
  • Silk Kitchen & Bar (Chinese; open b’fast & lunch, reserve dinner)
  • The Vintage Room (for 12; rarest of wines; pay extra)
  • CASUAL DINING
  • Trident Grill (fast food: Lido deck)
  • Scoops Ice cream bar
  • Afternoon Theme Buffets
  • Palm Court (cocktails, afternoon tea)
  • The Bistro (coffees, teas, wines, snacks)
  • Cocktail hour hors d’oeuvres
  • Late night hors d’oeuvres (The Bistro)
  • In-room dining, entrees & desserts, 24 h
  • ENTERTAINMENT
  • Galaxy Lounge shows
  • Hollywood Theatre, films
  • Stardust Club dance floor, hosts
  • Lounges, bars, clubs (9)
  • Guest lecturers
  • In-suite movies
  • Cabaret, karaoke
  • Casino
  • Cinema
  • Celebration packages
  • ACTIVITIES
  • Swimming pools (2)
  • Whirlpools (2)
  • Crystal Spa, salon services (pay)
  • Fitness centre, programs
  • Nordic walking poles
  • Paddle tennis courts
  • Deck games
  • Sun deck, walk around
  • Promenade deck, walk around
  • Onshore tour desk
  • Enrichment program (language, wine, health, tai chi etc.)
  • Computer University@Sea courses
  • The Studio: film-making etc.
  • PGA golf pro hosts: simulator range; green
  • Dance hosts
  • Celebrity speakers
  • Internet free & unlimited
  • Technical support for devices
  • Tablet access to Daily Newsletter, major newspapers
  • Berlitz Language lessons
  • Bridge lounge & instructors
  • Library: books, DVDs
  • Conference facilities
  • KIDS & TEENS
  • Junior Activities program (3-17y)
  • Fantasia children’s playroom(3-7, 8-12y)
  • Waves teen centre (13-17y)
  • Activities Director (some cruises)
  • Baby sitting (1y +, pay)
  • OTHER
  • Disability friendly
  • Self-service laundrette
  • Mobile phone to anywhere (pay provider)
  • 110V US, 220V European, USB
  • Elevators (8)
  • Wheelchair access best
  • Medical centre
  • iPad newsletter
  • Daily Newsletter

What's included? ▼

  • Accommodation as booked
  • Gratuities
  • Gourmet dining with complimentary drinks
  • Special dietary requests (book 90 days pre-cruise)
  • Cocktail hour, late-night hors d’oeuvres
  • Champagne reception
  • Specialty coffee, tea, bottled water, juices & snacks 24 hrs
  • Open or reserved, multi-venue dining
  • Open bar service in all lounges
  • Specialty dining (1st reservation complimentary)
  • In-cabin 24h dining
  • Afternoon tea
  • Stocked in-suite mini-bar at no charge (non-alcoholic)
  • Use of ship facilities - indoor & outdoor
  • Entertainment: live music, shows, cabaret, dancing, movies
  • Ambassador hosts and hostesses
  • Activities - organised & individual
  • Enrichment lectures, workshops, classes & programs
  • Computer University@Sea classes
  • Bridge and PGA golf instructors
  • News services on electronic devices
  • Fitness and/or yoga, gym classes
  • Junior Activities program, play areas during holidays, summer
  • Cruise Director & all English speaking staff
  • Concierge service
  • Self-serve laundrette
  • Butler, valet & laundry services (Penthouses)
  • Ship-shore-ship transfers, shuttles to city centres
  • Internet access free & unlimited

What's excluded? ▼

  • Airfares, accommodation & transfers not specified
  • Shore & land excursions and meals not specified
  • Casino gaming
  • Items & services of a personal nature
  • Medical services, vaccination costs
  • Laundry and/or valet charges
  • Satellite/mobile phone & fax charges
  • In-stateroom babysitting (1y and up) (fee)
  • Gratuities for Spa & Salon 18% suggested
  • Passport & visa fees
  • Insurances of all kinds
  • Increases in third party charges or taxes
  • Customary land tour gratuities are welcome
  • Itineraries may change due to unforeseen circumstances
  • Cabins may change for operational reasons
  • REMINDERS
  • Check passport valid for 6 months after end of voyage
  • Confirm with bank and ship ahead of cruise your credit/debit card intentions
  • Check dress code, health requirements ahead
  • Accessibility requests 30 days’ notice
  • Special needs, dietary requests, arrange at booking
  • Smoking on board in designated areas only
  • Check stateroom ‘responsible adult’ requirements when booking
  • Don’t bring an electrical extension cord
  • Don’t bring an aerial drone

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Happy Customers

Benice was her usual excellent self. Always feel comfortable and in safe hands with her."
- Wayne C