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Privacy Policy


We value, respect & protect your privacy!

Any information you give to us will be held with the utmost care, and will not be used in ways to which you have not consented. We will only ever share your personal details with trusted travel suppliers where absolutely necessary to complete travel arrangements on your behalf.

Resale or disclosure of information to third parties

Clean Cruising does not sell, rent, loan, trade, or lease any personal information collected at our site, including contact forms, download requests or email lists. Personal information is only shared when necessary with travel suppliers as part of a booking process.

Browser information collected on the web site

Clean Cruising analyzes the web site logs to improve the performance and user experience available on the web site. These web site logs are not personally identifiable and cannot be linked to the individuals that actually browse the site.

We will never give, lease, sell or otherwise disclose your personal information - Period! If you have any questions at all about our privacy policy, please email us.

Privacy Policy

For the purposes of this Policy, Clean Cruising/us/we shall mean Seaview (Qld) Pty Ltd ACN 065 088 995 trading as Clean Cruising (‘Clean Cruising’) and its associated entities.

Protecting personal information has always been important to us. We are governed by the Privacy Amendment (Enhancing Privacy Protection) Act 2012 (Cth) and the Privacy Act 1988 (Cth) (‘the Act’). The Act, in accordance with Australian Privacy Principles, determines how we must handle personal information.

This is our policy on the management, collection, security, integrity, and disclosure of, and access to personal information about our customers. These entities include but are not limited to individuals, companies, trusts, trustees, and their assigns (‘you’) whose personal information we manage, collect, secure, disclose, and correct in accordance with our reasonable business purposes. We recommend that you take this time to read this policy and retain a copy for future reference.

Personal Information Examples

Purpose of collection and disclosure of personal information and how we protect and manage that personal information

Contact details, location/address, date of birth, emergency contact information, passport details, driver's licence, payment information, travel insurance details, frequent flyer or loyalty program numbers, cruise line past passenger number(s), travel preferences, special needs or medical requirements, travel history with the agency or cruise line

If we collect this type of information, it is generally collected by way of:

  • use of our website, including the booking form;
  • email, SMS, or telephone communication by you to us;
  • from third parties such as hotels, airlines, transport services, cruise lines, and insurers, etc;
  • from Google or Facebook relating to website social login

Examples of third-party providers of your personal information include:

  • Cruise lines
  • Hotels
  • Airlines
  • Transport services
  • Google (for Social Login/Authentication)
  • Facebook (for Social Login/Authentication)

We may be required to use and disclose your personal information in accordance with the law (for example by direction of a court/tribunal).

We may disclose your personal information to our professional advisors, and we may use your personal information for the following purposes:

  • To manage the distribution of products and services;
  • To personalise and improve your experience using our website or telephone services;
  • To improve our services provided to you;
  • For marketing purposes;
  • For insurance purposes;
  • In relation to claims, order processing, litigation;

We confirm the above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Credit card payment authorisation

We utilise a secure, PCI-DSS compliant online payment page for processing credit card transactions. This ensures that your credit card information is handled with the highest level of security. Your credit card details are used solely for the purpose of processing your transactions with us and are not stored beyond what is necessary for business functions, activities, or legal requirements. Upon completion of the transaction, and in accordance with our data retention policies, your credit card information will be securely deleted if it is no longer required.

Unsolicited or sensitive information

We may sometimes collect sensitive information. Sensitive information is only collected if the information is reasonably necessary for the purpose of performing our functions and activities. We will destroy unsolicited information, whether sensitive or otherwise, unless it is necessary for the reasonable purposes of our business.

Anonymity or pseudonymity

We will preserve the anonymity or pseudonymity of an entity where practicable, in the circumstances and in accordance with the law.

Quality of personal information

We will take all reasonable steps to maintain accurate and complete personal information. You may access your personal information and request that your personal information is corrected.

Direct and Promotional Marketing

By providing us your postal address, email address and contact number, you consent to us contacting you for the purposes set out above. We may send this information in a variety of ways, including by mail, email, social media, SMS, MMS, and telephone.

If we send you direct marketing or electronic marketing messages based on your consent or as otherwise permitted by applicable law, you may, at any time, withdraw your consent or opt-out by:

  • Using the unsubscribe facility that we include in our electronic messages to opt out of receiving those messages; or
  • Contacting us in writing by way of post or email at the below address.

Government related identifiers

Unless you otherwise authorise us, we will not collect and/or disclose government related identifiers with the exception of your driver's licence and passport information which may be collected in order to accurately identify you.

Overseas Disclosure of Information

We may send your personal information offshore for business processing and administrative purposes. If we do, we would do so in compliance with our statutory obligations.

Security of Information

Administration security

Clean Cruising has processes, documentation and systems in place to protect your personal information from unauthorised access, use, disclosure or alteration. Only authorised team members performing designated tasks are permitted to see or use personal information held by Clean Cruising. We use a combination of physical and electronic security measures to protect personal information, including restricting physical access to our offices, firewalls and secure databases to keep personal information secure. We have appointed specialist service providers for our business such as lawyers, accountants. These service providers are authorised to use personal information maintained by our business to the extent that is necessary for them to provide the contracted services. Our service providers are required to treat that information in the strictest confidence in accordance with confidentiality provisions in our agreements with the service providers and otherwise in accordance with the law.

Website Access and Use (see also our Website Use Policy)

Your use of our web-site may result in our collection of your Personal Information. This is through:

  • third-party analytics tools such as “Google Analytics” and “Google Tag Manager” that we use to help us measure traffic and usage trends for our website and app;
  • automatic log file information is recorded by our servers when you use our web-site;
  • clear gifs (also known as web beacons), which are used to anonymously track the online usage patterns of our web-site users;
  • device identifiers activated when you use our web-site;
  • location data collected when you use our web-site.

Cookies may also be used by us to collect information including IP addresses about people from our website. There are many aspects of the site which can be viewed without providing personal information, however, for access to certain Clean Cruising customer features you are required to submit personally identifiable information. Cookies allow us to determine who has seen particular pages on our website and how frequently. This can help us to identify your preferences and allow us to recommend content we believe you'd be most interested in or would be most relevant to you. Our website also uses cookies to help keep track of items you are interested in.

For each visitor to reach the site, we expressly collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the website, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalised content to you while you are at this website.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future, we will use data collected from the time of the policy change for these new purposes only.

Access to and correction of your personal information

You can request access to and correction of your personal information that we hold by contacting us by way of the following methods:

Email: enquiries@cleancruising.com.au

Mail: GPO Box 7072, Brisbane QLD, Australia 4001

We will endeavour to provide you with the copies of the personal information you require or to correct your personal information within a reasonable time following receipt by us of your request.

If a fee will apply to supply of the information, or we are permitted by law to withhold certain information, or we are unable to correct your personal information, we will advise you as soon as reasonably possible following receipt of your request for that information or correction.

Destruction of Information

We will destroy personal information upon your request. You can contact us on email: enquiries@cleancruising.com.au or by accessing our website https://www.cleancruising.com.au/contact . The exception to this is if the personal information is required in order to fulfil the reasonable purposes of our business or the information is required to be maintained and/or stored in accordance with the law.

Changes to Privacy Policy

This policy is subject to change. We will endeavour to promptly update our website at https://www.cleancruising.com.au/privacy-policy with any amended Privacy Policy. You can also contact us at the above address to obtain a current copy of this Privacy Policy.

Complaint procedure

If you have concerns about how we manage your personal information you may contact our internal dispute resolution team using any of the below methods:

Email: enquiries@cleancruising.com.au

Mail: GPO Box 7072, Brisbane QLD, Australia 4001

We will provide you with an acknowledgement upon receipt of your complaint and seek to resolve it within 45 days.

In the event you are not satisfied with the resolution provided you may escalate your complaint to the Office of the Australian Information Commissioner:

Phone: 1300 363 992

Fax: (02) 9284 9666

Email: enquiries@oaic.gov.au

Mail: GPO Box 5218, Sydney, NSW 2001

For further information about privacy obligations please visit the Office of the Australian Information Commissioner website at www.oaic.gov.au.

14 September 2023

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