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Gayle today!

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This was my first cruise booked thru Clean Cruising & my major regret is that it took me so long to discover your company. Natasha is completely professional, absolutely amazing with her ability to secure excellent "cruising deals"and I look forward to many future cruise deals."
- Adolf R

Why Clean Cruising?

  • Family owned & operated
  • Australian based team
  • Same consultant from start to finish
  • Free printed documentation and ticket wallet
  • Combine with flights, hotels, insurance and save
  • Flexible payment options including Interest Free* finance and layby

SUSPENSION UPDATE BY CRUISE LINE

Many cruise lines are making regular amendments to their forward sailings based on the constantly evolving environment in each cruise region. Below are the current Temporary Suspension of Sailing dates given by major cruise lines. If you had a cruise booked on an affected cruise, please go to Cancelled Cruises for more details on your options.

APT Travel Group Services suspended worldwide until 31 May 2020 - Updated 23 March 2020

Avalon Waterways Suspended worldwide to 30 April 2020 - Updated 23 March 2020

Azamara Suspended worldwide to 11 May 2020 - Updated 30 March 2020

Carnival CruisesSuspended worldwide to 15 May 2020, 15 June Australia - Updated 30 March 2020

Celebrity Cruises Suspended worldwide to 11 May 2020 - Updated 25 March 2020

Costa Cruises Suspended worldwide to 03 April 2020 - Updated 26 March 2020

Cruise & Maritime Voyages Suspended worldwide to 24 April 2020 - Updated 30 March 2020

Crystal Cruises Suspended worldwide to 11 April 2020 - Updated 23 March 2020

Cunard Suspended worldwide to 15 May 2020 - Updated 31 March 2020

Disney CruisesSuspended worldwide to 12 April 2020 - Updated 20 March 2020

Dream Cruises Suspended worldwide to 12 May 2020 - Updated 17 March 2020

Fred Olsen Cruises Suspended worldwide to 12 May 2020 - Updated 18 March 2020

Holland America Line Suspended worldwide to 12 May 2020 - Updated 31 March 2020

MSC CruisesSuspended worldwide to 29 May 2020 - Updated 31 March 2020

Norwegian Cruise Lines Suspended worldwide to 12 May 2020 - Updated 31 March 2020

Oceania Cruises Suspended worldwide to 12 May 2020 - Updated 31 March 2020

Paul GauguinSuspended in French Polynesia to 11 April 2020 - Updated 27 March 2020

P&O Australia Suspended worldwide to 15 June 2020 - Updated 30 March 2020

P&O UK Suspended worldwide to 12 May 2020 - Updated 18 March 2020

PonantSuspended worldwide to 12 May 2020 Updated 24 March 2020

Princess Suspended worldwide to 12 May 2020, 15 June Australia - Updated 30 March 2020

Regent Seven SeasSuspended worldwide to 12 May 2020Updated 31 March 2020

Royal Caribbean Cruise Lines Suspended worldwide to 12 May 2020 - Updated 25 March 2020

Scenic Suspended worldwide to 12 May 2020 - Updated 26 March 2020

Silversea Suspended worldwide to 12 May 2020 - Updated 25 March 2020

Seabourn Suspended worldwide to 12 May 2020- Updated 31 March 2020

Uniworld Suspended worldwide to 12 May 2020 Updated 27 March 2020

Viking Ocean Cruises Suspended worldwide to 12 May 2020- Updated 31 March 2020

Virgin VoyagesTravel Advisory - Updated 18 March 2020

Windstar Temporary suspension of service worldwide - Updated 18 March 2020


Other Press Releases Updated 25 March 2020
CanadaNew ZealandSingaporeQantasVirgin AustraliaEmirates



CANCELLED CRUISE BOOKINGS

Where a cruise line has announced a suspension of service that affects your booking, you will be contacted by the Cruise Line direct, if you have provided your email address within the Cruise Personaliser. You will also be contacted by your Clean Cruising consultant with the options available to you. Please take your time deciding between a Future Cruise Credit (FCC), or a refund, as you generally will be unable to switch once you've decided.

APT Travel Group ATG Future Holiday Credit

Avalon Waterways Cancelled Cruise Offer

Azamara Cancelled Cruise Offer

Carnival CruisesCancelled Cruise Offer Refund Request Form (suspended cruises only)

Celebrity Cruises Cancelled Cruise Offer

Costa Cruises Cancelled Cruise Offer

Cruise & Maritime Voyages Cancelled Cruise Offer

Crystal Cruises Cancelled Cruise Offer

Cunard Cancelled Cruise Offer

Disney CruisesCancelled Cruise Offer

Holland America Line Cancelled Cruise Offer

MSC CruisesCancelled Cruise Offer

Norwegian Cruise Lines Cancelled Cruise Offer

Oceania Cruises Cancelled Cruise Offer - Must be submitted by 15 April 2020

P&O Australia Future Cruise/Refund Form

P&O UK Cancelled Cruise Offer

Princess Cancelled Cruise Offer Future Cruise/Refund Form

Regent Seven SeasCancelled Cruise Offer

Royal Caribbean Cruise Lines Cancelled Cruise Offer

Scenic Cancelled Cruise Offer

Silversea Cancelled Cruise Offer

Seabourn Cancelled Cruise Offer

Uniworld Cancelled Cruise Offer

Viking Ocean Cruises Cancelled Cruise Offer

Windstar Cancelled Cruise Offer


BOOK WITH CONFIDENCE

To help you make a decision on future cruises with some degree of confidence, many cruise lines are offering a new Booking Policy that has more flexible cancellation restrictions than usual. If you see a cruise that captures your imagination you can lock it in now, and have the freedom to change your mind much later, and still receive a future cruise credit. See below for each cruise line's offer.

APT Travel Group Forward Bookings Policy

Avalon Waterways Peace of Mind Policy

Azamara Cruise with Confidence Policy

Celebrity Cruises Cruise with Confidence Policy

Cruise & Maritime Voyages Cruise with Confidence Policy

Crystal Cruises Cruise with Confidence Policy

Cunard Flexible Cancellation Policy

Disney CruisesCruise with Confidence Policy

Holland America Line Cruise with Confidence Policy

MSC CruisesFlexible-Cruise-Programme

Norwegian Cruise Lines Book with Confidence Policy

Oceania CruisesCruise Assurance Policy

P&O Australia Cruise with Confidence Policy

P&O UK Flexible Cancellation Policy

Princess Cruise with Confidence Policy

Regent Seven SeasCruise with Confidence Policy

Royal Caribbean Cruise Lines Cruise with Confidence Policy

Scenic Cruise with Confidence Policy

Silversea Cruise with Confidence Policy

Seabourn Book with Confidence Policy

Uniworld Cruise with Confidence Policy

Viking Ocean Cruises Risk Free Guarantee

Windstar Cruise with Confidence Policy



FREQUENTLY ASKED QUESTIONS

What happens if my trip has been cancelled by the cruise line?

If you have been advised that your cruise has now been cancelled your consultant will work through your options with you. You will receive an email from the cruise line if your booking is affected, and this will include the options for you to consider. In most cases, these include receiving a Future Cruise Credit or receive a full refund. For all suspended cruises where the cruise line is offering a full refund, we will refund our fee for the cruise also. Please read your email and take your time to decide which option is right for you. Your consultant will then assist you further.

What happens if I choose to cancel my trip?

If you choose to cancel your trip, where no official travel restriction is in place from WHO, DFAT and the CDC, and the supplier (cruise lines, airlines and other operators) has not made any changes, normal cancellation fees will apply. Many suppliers are offering flexible conditions to give passengers options and minimise any loss. Many have also introduced further cancellation protection which can be purchased at the time of booking to avoid losses.

We also revised our own cancellation policy temporarily to give you greater flexibility with your existing travel plans until 30 June 2020. Where a cruise line has revised their cancellation policy, we will hold our regular cancellation fee in credit for you for 12 months, to apply to a future travel booking. Where a supplier has not revised their cancellation policy, our standard cancellation policy applies. You can view our full terms and conditions here. We have options to give you confidence and flexibility to proceed with your holiday planning.

What assurances are cruise lines giving for travel later in the year?

Given there is some uncertainty around, many cruise lines have revised and relaxed their booking and cancellation policies, offering penalty-free changes, deferments and future travel credits so you can book with confidence. Speak to your consultant about these changes to make an informed decision. You can also view the latest cruise line updates via the links at the top of this page.

What measures are cruise lines putting in place to ensure my safety on board?

Cruise lines are exercising an abundance of caution in every decision they take, with passenger and crew safety a number one priority. Restrictions on who can board, itinerary changes, advanced health screening, additional deep sanitisation measures and additional medical staff on board, are just some of the strengthened measures on board. Cruise lines are working closely with health authorities to continually revise and enhance health and safety protocols. Further details can be found on the CLIA website and via the cruise line links above.

I requested a refund but haven’t received it yet, do I need to get in touch?

Our team is processing refunds within 24 hours of receiving them, however we are seeing lengthy delays from cruise lines, which is understandable given the sheer volume of processing they are working through. Cruise lines have communicated their wait times individually - generally speaking we’re seeing 30-60 day processing times, but up to 90 days in some cases. We’ll be in touch as soon as funds are received on our end.

I’m concerned about accepting a Future Cruise Credit for my cancelled cruise - will cruise lines still be around to honour them when I go to travel?

The short answer is yes! In contrast to the airline industry, the parent cruise line operators - Carnival, Royal Caribbean and Norwegian Cruise Lines - have delivered consistent profits since the sector launched about 50 years ago and go into the current crisis with strong balance sheets. Many new cruise ships are on order (and remain so) and cruise lines are eager to invite passengers back on board once it is safe to do so.

I’m concerned you won’t be around once I do consider travelling again. Will you be?

We’re a family owned business that has been operating for 20 years. These years in the industry have taught us that in travel while there are many highs, there can be real lows too. While COVID-19 undoubtedly marks an all-time low, it’s the rainy day we’ve long been preparing for, so that we can continue to be around for the next 20 years and beyond.

Along with being well prepared, we are ATAS (http://www.afta.com.au/) and AFTA (http://www.afta.com.au/) accredited, which gives you consumer protection for insolvency - so your money is very safe. Also when booking with us, monies are immediately transferred to cruise lines, so no funds are held at our end, further protecting you.

Will your office continue trading regular hours?

Yes. Behind the scenes, we have set up our team to work from their homes, to ensure their wellbeing and for continuity of service for our customers, no matter what the coming weeks and months bring. Our business hours will remain unchanged, so we’re here if you need us.

Other resources regarding travel & health:

DFAT Smart Traveller- Travel Ban
Australian Federation of Travel Agents (AFTA)
Department of Health
World Health Organisation (WHO)