• A man who voyaged on a summer cruise around Alaska complained about the weather: It wasn't as warm as he'd expected. According to the disgruntled passenger, "all cruises are meant to be hot." The man then demanded compensation for having to buy warmer clothing — as he "had only packed minimal clothing for the expected hot weather" – explaining that his expectations of being able to swim in the swimming pool each day and "get an impressive tan" had not been met.
• A couple on a Mediterranean cruise complained about their captain being "rude" and selfishly failing to comply with their plans, despite them leaving him a detailed note. The couple left the note for the Captain to let him know they'd be returning to the ship 2 hours later than the planned departure due to having "too much to do in-port," but the Captain chose not to wait, departing as scheduled. The couple were forced to catch up with the ship the following day — and wanted compensation for their accrued travel costs.
• A couple from Yorkshire contacted their travel agency to complain about the kindness of the staff onboard their cruise in, explaining that they had to spend "a lot more money than planned in tips due to the excellent service." The couple were seeking compensation for the cost of the tips given out.
• An elderly couple who went on a cruise around France and Spain asked for a full refund because the team onboard did not provide them with a packed lunch each day, after arriving in port, to take with them when leaving the ship.
• And finally … in January a woman called to express her disappointment with her inside cabin not having a window to the sea. Furthermore, she said, she couldn't understand why nobody onboard was able to install a window for her so she could enjoy the view, and she expected better service next time.